CARPAY TERMS & CONDITIONS
“CardPay” means a recurring payment in which Mammoth Storage will charge your nominated debit or credit card (“card”).
This CardPay Agreement (“Agreement”) outlines our commitment to you as a customer that has set up a CardPay with Mammoth Self Store Pty Ltd (ABN 55 121 691 156) (referred to as “Mammoth Storage” throughout this Agreement) and your rights and responsibilities while the CardPay remains in place.
This Agreement applies to you where you have signed up for a storage agreement, terms of which require you to pay your storage fees by CardPay. This Agreement supersedes any prior payment arrangements you have entered into with us for these products. However, it does not affect or supersede any prior payment arrangements you have entered into with us for other storage or ancillary fees.
YOUR AUTHORISATION
You authorise:
- Mammoth Storage to arrange for funds to be credited or debited:
- From your nominated card (the details of which you provided to us as part of the sign-up process on our website, at a storage facility, or over the phone through our Call Centre); and
- For an amount that is determined in accordance with the storage agreement (including but not limited to any change in the charges for goods and services provided), which Mammoth Storage may debit or charge you until further notice in writing.
- Mammoth Storage to verify the details of your nominated card with your financial institution.
- Your financial institution to release information allowing Mammoth Storage to verify your nominated card.
This authorisation is to remain in force in accordance with the terms described in this Agreement. You acknowledge that any card issued to you in renewal or replacement of your existing card will be part of this Agreement.
OUR PROCESS
We may change or cancel this Agreement. We will provide you with at least 14 days’ prior written notice if we change any terms of this Agreement. We may also cancel your CardPay without further notice if we are unsuccessful in debiting your card for one or more consecutive storage fee invoices.
We will keep all information about your nominated card private and confidential in accordance with our privacy policy (available on our website) and will only be disclosed at your request or that of your financial institution in connection with a claim made about an alleged incorrect or wrongful debit.
We will deduct payment, to a maximum of the amount due on your account at the due date of your CardPay unless otherwise agreed with you. Where the CardPay due date falls on a non-working day or a national public holiday, we will deduct the payment amount on the next business day.
If you have an amount outstanding on your account on the date the CardPay starts, we will deduct that amount on or after that date, which may be before the first due date of your CardPay, unless otherwise agreed with you.
We will stop your CardPay in respect of your relevant product:
- After your final bill has been paid if you stop being our customer; or
- If we stop providing you storage services and your account has been paid in full.
YOUR RIGHTS AND OBLIGATIONS
You must:
- Make sure that your card details supplied to us are correct by checking it against a recent statement from your financial institution or, if uncertain, directly with your financial institution;
- Ensure the card nominated by you can accept CardPay;
- Ensure sufficient funds are available in the nominated card to meet a payment on its due date; and
- Provide us with at least 10 business days before your next CardPay due date to notify us of any change you wish to make to your card or personal details.
You may stop a single CardPay payment by notifying us at least 10 business days before your next CardPay due date.
Your CardPay automatically terminates on the termination date of your storage agreement. If this Agreement is terminated (whether by you, us, or your financial institution) you must pay all amounts due on your account on the due dates for those amounts using a suitable alternate payment method. Contact us to find other available payment methods.
FEES AND CHARGES
We will notify you of any return unpaid transactions, and any applicable fee (plus GST) will be added to your account.
If your nominated card has insufficient funds to cover a payment, you are responsible for any costs we incur as a consequence of covering the payment.
If you have any enquiries regarding changes, cancellations, or require payment assistance, you can contact us on 1300 136 851.
If you would like to raise a dispute, please email us at: hello@mammothstorage.com.au.